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Client Services | Forwarding

  • Local experience in Freight Forwarding esential
  • CargoWise experience a MUST
  • Stable and professional company

Melbourne - Ref. JO-2107-2924

We are looking for a driven, passionate, and ambitious professional to join our client in their Melbourne Office, someone who thrives on working as part of a team to deliver premium Customer Service and is willing to go ‘above and beyond’ to take excellent care of their clients. 


In return you will gain employment within a well-established International Freight Forwarder who has a solid reputation in the global logistics market for their superior service within high and heavy project cargo as well as general freight services. They are a supportive company with a long-term management team who really support and value their employees.


Responsibilities include:

 

·        Monitoring and managing customers purchase orders from end to end to meet their destination delivery requirements.

·        Deliver efficient and effective status updates to your customer through clear, precise and timely communication.

·        Manage the chain of transport from origin to destination

·        Coordination with origin ensuring timely follow up and reporting of deviations.

·        Destination handling and coordination – advising of containers, customs processes, and last mile delivery.

·        Handle invoicing queries and disputes to resolution

·        Participate and contribute to customer and team meetings

·        Assist with creating reports, general as well as customer specific

 

The ideal candidate will have the following experience and characteristics:

·        A minimum of 3 years customer service experience within the Freight Forwarding

·        Experienced CargoWise Operator

·        Driven to provide excellence in Customer outcomes

·        Ability to learn, and analyze customer requirements

·        Ability to work independently

·        Disciplined, responsible and structured to thrive in a team environment

·        Operational knowledge of all aspects of import / export operations

·        Articulate, excellent written and verbal communication skills

·        Fast learner, team player, with a positive attitude

 

Location: Keilor Park

Salary: Based on skill level and previous experience


If you feel you fit the criteria, please apply NOW to be considered.

Alternatively, please contact Nicole Reynolds on 0459 100 306 for a confidential discussion

PATH4 Logistics has vacancies in a wide variety of roles in the Forwarding, Customs and Logistics industries. Feel free to contact us anytime for career guidance consultation.


 

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