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Customer Service

  • Great variety of customers
  • State of the art systems
  • Very friendly team

Melbourne - Ref. JO-2111-3032

The Company

Fantastic opportunity awaits to join this well established Australian owned highly successful Freight Forwarder. Their value add services and holistic approach to logistics solutions has seen exciting and continued growth.

You would be joining a friendly, professional, customer focused team with a very supportive and experienced Manager. 


Major responsibilities will include: 

  • Delivering quality customer service to a wide range of clients 
  • Maintaining and developing long term relationships with key clients 
  • Identifying sales opportunities with the objective to increase growth for your own portfolio 
  • Responsible for order tracking and bookings 
  • Monitoring and updating shipping status reports 
  • Ensuring all KPIs and targets are met at all times 
  • Demonstrating a solid understanding of current market environment, shipping services, rates combined with the ability to deliver this information to clients 
  • Handling customer queries, complaints combined with the ability to resolve those issues in a timely manner 


Essential requirements for this role: 

  • Experience within a similar CS order management role with a proven track record 
  • Working knowledge of market rate levels, shipping line schedules and services 
  • Working knowledge of airfreight schedules, services and loading constraints 
  • Understanding of INCO terms 
  • Strong attention to detail 
  • Exceptional written and verbal communication 
  • Enthusiastic and driven personality 
  • Experience with Cargowise software highly desirable 


Salary: $65,000 - 80,000 + Super (pending experience)


WFH: 1-2 days per week available


Location: Altona


To apply online, please click on the appropriate link below.

Alternatively, please contact Emily Monaghan on 0478 083 518 for a confidential discussion.

 

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