Job Listing

ADVANCED SEARCH
FILTER BY CATEGORY
Manufacturing, Transport & Logistics
 
Science & Technology
 
Search

Import Customer Service

  • Diverse customers and trade lanes
  • Supportive manager
  • Professional and dynamic company

Melbourne - Ref. JO-2112-3065

The Company

Our client is a well established, profitable, stable and expecting double digit growth in the next 5 years, this unique organization strengths are due to their business diversity and sound business strategy to ensure they have a variety of business streams which enables them to cover a wide range of services within the Logistics industry.


The Opportunity

This is an order management role offering great variety and exposure to a diverse portfolio of customers, products and trade lanes.

You will work closely with account managers and operations to deliver a first class customer experience.

This role will suit anyone from a solid Operations background or an experienced Customer Service professional. looking for long term development in a professional and vibrant environment.


This role will be located at Tullamarine Airport precinct and will involve the following;


  • Act as primary day-to-day point of contact for your designated portfolio of clients 
  • Manage and maintain strong relationships with all clients and effectively use available resources to identify new opportunities 
  • Ensure orders are managed efficiently and in line with procedures
  • Work closely with Key Client Managers to ensure all client requirements are met and participate in commercial decisions 
  • Check rates, and process bookings & required documentation in a timely manner 
  • Prepare quotations and ensure all relevant information is updated in CargoWise and other required systems
  • Invoicing and general administration & reporting 
  • Ensure data integrity is maintained within systems 
  • Lead by example and provide consistent, professional customer service in all interactions with stakeholders
  • Manage high volume of phone calls and emails 

 

We are looking for:

  • At least 2-3 years’ experience essential in the industry and/or using Cargowise
  • Knowledge of order management, documentation, bookings, quotations
  • Excellent team player
  • Professional communicator
  • Passion for processes and systems (paperless working)
  • Comfortable with change
  • Able to service customers’ day to day requirements proactively
  • Leadership qualities

Location: Melb Airport, VIC


Parking Available


Salary: Circa $75,000 to $85,000 based on experience



To apply online, please click on the appropriate link below

PATH4 Logistics has vacancies in a wide variety of roles in the Forwarding, Customs and Logistics industries. Feel free to contact us anytime for career guidance consultation.


 

Apply for this position

Cover Letter


sending...
 
 

Tell a friend about this position

sending...
We have sent an email to your friend about this position.
.