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Import Customer Service

  • Diverse
  • Strong and stable growth
  • Supportive manager

Sydney - Ref. JO-2201-3093

Our client is a well established, profitable, stable and expecting double digit growth in the next 5 years, this unique organization strengths are due to their business diversity and sound business strategy to ensure they have a variety of business streams which enables them to cover a wide range of services within the Logistics industry.

 

Their Import Customer Service role will involve the following;


  • Act as primary day-to-day point of contact for your designated portfolio of clients 
  • Manage and maintain strong relationships with all clients and effectively use available resources to identify new opportunities 
  • Ensure orders are managed efficiently and in line with procedures
  • Work closely with Key Client Managers to ensure all client requirements are met and participate in commercial decisions 
  • Check rates, and process bookings & required documentation in a timely manner 
  • Prepare quotations and ensure all relevant information is updated in CargoWise and other required systems
  • Invoicing and general administration & reporting 
  • Ensure data integrity is maintained within systems 
  • Lead by example and provide consistent, professional customer service in all interactions with stakeholders
  • Manage high volume of phone calls and emails 

 

We are looking for:

·        Excellent team player

·        Knowledge of order management, documentation, bookings, quotations

·        Professional communicator

·        Passion for processes and systems (paperless working)

·        Comfortable with change

·        Able to service customers’ day to day requirements proactively

·        Leadership qualities

·        At least 2-3 years’ experience essential in the industry and/or using Cargowise


Location: Boptany


Parking Available


Salary: Circa $75,000 to $85,000 based on experience


To apply online, please click on the appropriate link below

 PATH4 Logistics has vacancies in a wide variety of roles in the Forwarding, Customs and Logistics industries. Feel free to contact us anytime for career guidance consultation.


 

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