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Import Customer Service Lead | Forwarding

  • Stable and professional organisation
  • Team spirited company
  • Matraville Location – on site parking

Sydney - Ref. JO-2204-3185

Our client is a privately owned and successful company operating for over 30 years in the International Freight Forwarding industry. This specialised and profitable business prides themselves on being a service orientated company who genuinely value their clients and employees. You will find a harmonious team-oriented environment to work within as well as a Hybrid flexible work arrangement.


This role is to lead the Import / Customer Service function on a National Basis ensuring consistency of service and function in this area of Freight Forwarding. The role reports directly to the Branch Manager who will provide support, mentoring and guidance to ensure you achieve your own personal career goals and objectives as well as enhancing the performance of the Customer Service team.


Duties and responsibilities:


·         Conducting a face to face meeting with all new clients and ensure a customised SOP is commenced


·         Manage key accounts to ensure continuity of service and satisfaction


·         Conflicts are managed in a timely and respectful manner toward resolution


·         Implement a schedule of client visits to consult customers to understand persona, business and future needs


·         Manage client complaints in a proactive manner and identify solutions for complex issues


·         Use technology to aid productivity (EDI Cargowise/PAVE workflows)


·         Register bookings and ensure all communication is compiled and saved between parties to the order (Edoc)


·         Route orders in accordance with customer requirements, ensuring efficiency and compliance


·         Monitor the flow of international shipments to provide timely information and address any issues


·         Ensure compliance with Australian and foreign customs and government regulations


·         Identify cost savings and other efficiencies


·         Ensure rates provided and entered into Auto Rating are updated and current (PAVE workflow)


This is an awesome role for an individual who has strong import operations and client management experience in Freight Fowarding and is looking for a step into a leaderhsip role. If you have the knowledge, skills and aptitude to lead a team are career orienated and fit this comany culture this is a great opportunity to throw your hat in the ring! 


Salary: Package in line with industry experience


Location: Matraville


To apply online, please click on the appropriate link below.


Alternatively, please contact Nicole Reynolds on 0459 100 306 for a confidential discussion


PATH4 Logistics has vacancies in a wide variety of roles in the Forwarding, Customs and Logistics industries. Feel free to contact us anytime for career guidance consultation.

 

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