The Client

Our client is a prominent International Freight Forwarder known for delivering comprehensive supply chain solutions across diverse market segments. With a commitment to excellence and innovation, they aim to remain the leading market force in the Australian market.

The Role

We are seeking a Customer Service Manager to lead, support, and develop a skilled and experienced team. This role involves motivating the team, managing client interactions, and driving operational improvements.

Key Responsibilities

Service Delivery

• Oversee the implementation and onboarding of new clients.
• Ensure proactive management of client purchase orders in accordance with client SOPs.
• Handle client escalations and resolve issues effectively.

Productivity and Profitability

• Review client portfolios to ensure optimal team resourcing and productivity.
• Identify and implement strategies to enhance productivity within the client portfolio.
• Drive projects to improve operational performance and support clients' supply chain processes.

Team Development

• Recruit, retain, and develop a high-performing team.
• Ensure the team maintains strong knowledge of supply chain operations.
• Identify and support training and development needs for team members

Collaboration and Relationship Management

• Build and nurture relationships with key internal teams and stakeholders.
• Enhance stakeholder engagement and collaboration.

The Successful Candidate Will Have

• Proven experience in managing or supervising a Customer Service team within the International Logistics or Freight Forwarding sector.
• Career-oriented individual with exceptional interpersonal skills.
• Strong commercial acumen and business experience.
• Experience in client implementation, management, and performance.
• Ability to work effectively within a structured KPI environment.
• Excellent initiative, drive, and passion for the role.
• Experience with Cargowise is highly regarded.
• Full Australian working rights

Whats On Offer

• Attractive salary package.
• Hybrid working arrangement.
• Opportunity to join a professional and supportive team with a dynamic manager.

Location

Tullamarine, Melbourne

Contact

PATH4 Group has a variety of vacancies across Freight Forwarding, Customs and Logistics.

Click this link to view www.path4group.com/jobs

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