Join a global leader in freight forwarding, delivering end-to-end supply chain solutions across diverse industries. Their commitment to innovation, client satisfaction, and operational excellence has positioned them as a market leader in the Australian logistics landscape.
This is a fantastic opportunity to lead an experienced team, drive client success, and enhance operational performance.
The Role
As the Customer Service Manager, you will play a pivotal role in overseeing service delivery, fostering team development, and enhancing productivity. This is an opportunity to showcase your leadership skills and make a tangible impact by shaping team performance and client satisfaction.
As Customer Service Manager, you will-
- Oversee client onboarding, SOP compliance, and resolve escalations.
- Drive team productivity, process improvements, and profitability.
- Recruit, develop, and motivate a high-performing customer service team.
- Build strong relationships with internal teams and key stakeholders.
About You
Youre a seasoned professional with a passion for customer service and team leadership in the logistics and/or freight forwarding industry. You thrive in a dynamic, KPI-driven environment and have the initiative to continuously improve both team and client outcomes.
Key Requirements
- Proven experience leading or supervising customer service teams in international logistics or freight forwarding
- Exceptional interpersonal and leadership skills
- Strong commercial acumen and client management skills.
- Success in KPI-driven environments and process optimization.
- CargoWise experience highly regarded.
- Full Australian working rights
Whats on Offer
- Competitive salary package.
- Flexible hybrid work arrangements.
- Supportive team environment with career growth opportunities.
Location
Tullamarine, Melbourne
Ready to make an impact? Apply now and lead a team at the forefront of supply chain excellence!
Contact
PATH4 Group has a variety of vacancies across Freight Forwarding, Customs and Logistics.
Click this link to view www.path4group.com/jobs
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