We are looking for a driven, passionate, and ambitious professional to join our client in their Melbourne Office, someone who thrives on working as part of a team to deliver premium Customer Service and is willing to go above and beyond to take excellent care of their clients.

In return you will gain employment within a well-established International Freight Forwarder who has a solid reputation in the global logistics market for their superior service within high and heavy project cargo as well as general freight services. They are a supportive company with a long-term management team who really support and value their employees.

Responsibilities include

• Monitoring and managing customers purchase orders from end to end to meet their destination delivery requirements.
• Deliver efficient and effective status updates to your customer through clear, precise and timely communication.
• Manage the chain of transport from origin to destination
• Coordination with origin ensuring timely follow up and reporting of deviations.
• Destination handling and coordination advising of containers, customs processes, and last mile delivery.
• Handle invoicing queries and disputes to resolution
• Participate and contribute to customer and team meetings
• Assist with data collection, analysis and reports creation.

The ideal candidate will have the following experience and characteristics

• Ideally proven experience in a customer service role within the Freight Forwarding industry
• Experienced CargoWise Operator
• Driven to provide excellence in Customer outcomes
• Ability to learn, and analyze customer requirements
• Ability to work independently & in a team
• Operational knowledge of of import / export operations is beneficial
• Articulate, excellent written and verbal communication skills
• Quick learner, team player, with a positive attitude
• Full Australian working rights

Salary

Competitive Salary (Negotiable pending experience)

Location

Keilor Park, Melbourne

Benefits

• 2 days WFH after successful probation period
• Robust infrastructure and resources
• Strong internal training and development
• Supportive and stable management team

Contact

Apply now or contact Caroline Cousins on 0413 889 389 for a confidential discussion.

PATH4 Group has vacancies in a wide variety of roles in the Forwarding, Customs and Logistics industries. Feel free to contact us anytime for career guidance consultation.

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