Job Listing

Manufacturing, Transport & Logistics

Customer Service - Freight Forwarding

  • Stable global employer
  • Take ownership in this role
  • Excellent internal support

Brisbane - Ref. JO-2104-2794

The Employer

A well-known global Freight Forwarder with an excellent reputation and a solid branch in the Brisbane market, this company provides true career pathways and work-life balance while focusing on stable growth and market-leading best practices.

The Role

They are currently looking for someone who has hands-on freight forwarding order management and quotation experience.

Previous experience with CargoWise1 is essential.

You will join a friendly and professional team led by progressive management.

The key objectives to the role include:

  • Manage daily transactions of own portfolio of customers, including start to finish handling of accounts from routing through to delivery and invoicing.
  • Working with the commercial team to ensure all accounts are implemented and clients requirements are met
  • Collaborating with the management team to ensure alignment of start to finish processes within the Customer Service team. 
  • Ensure all client reporting is set up and scheduled from the system
  • Maintain and manage client SOP’s and ensure client rates are in CW1 for shipments booked.
  • Manage the customer service team, ensuring daily tasks are completed in a timely manner and leading, coaching and mentoring employees
  • Attend client visits when required by the commercial and management teams
  • Assist with new and additional business client implementations
  • Develop and implement action plans to understand and address areas of concern of clients, management and customer service team
  • Prepare reports as required by management or other areas of the business

What is required

This role on offer will need to be filled by a highly capable and experienced person who is able to work independently and take ownership.

  • A minimum of 2 years’ experience in a Customer Service role within a local Freight Forwarding Company
  • CargoWise1 experience
  • Excellent communication skills
  • High level of professionalism

Location: Brisbane Airport precinct

Salary: Negotiable based on experience (discussed at interview)

Must have full Australian working rights for a minimum of 5 years

To apply online, please click on the appropriate link below.

Alternatively, please contact Emily Monaghan for a confidential discussion

PATH4 Logistics has vacancies in a wide variety of roles in the Forwarding, Customs and Logistics industries. Feel free to contact us anytime for career guidance consultation.


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