The Opportunity
This position is situated within the National Customer Service team who manage a wide variety of clients right across Australia. It will be the sole responsibility of the newly appointed Customer Service Manager to lead, support, train, motivate, and manage this knowledgeable and experienced team who are an integral part of this Freight Forwarding success story.
Areas of responsibility are
Service Delivery
Participate in implementation / onboarding of new clients
Ensure your team proactively manage client POs in line with client SOP
Manage client escalations and resolution
Ensure operations and operational finance contribute to achievement of customer KPIs
Productivity and Profitability
Review client portfolio and ensure appropriate team resourcing and productivity
Identify & implement opportunities to improve productivity within the client portfolio
Identify & drive projects to improve operational performance while supporting clients supply chain structure and processes
Team Development
Recruit, retain and develop your high performing team
Ensure the team develop & maintain a strong knowledge of supply chain operations
Identify and support training and development needs for the team
Collaboration and Relationship Management
Engage & develop strong relationships with key internal teams
Build and enhance stakeholder relationships
The Successful Candidate will have
Proven and current experience in leading a Customer Service team will need to be required preferably within International Logistics, Supply Chain or Freight Forwarding
Career minded person who has strong inter-personal skills
Commercial Acumen and solid business experience
Must have full Australian working rights for a minimum of 5 years
Whats On Offer
Attractive salary package on offer
Beautiful offices in the heart of the CBD
Hybrid Working arrangement of offer
Contact
Apply now or for a confidential discussion please contact Nicole Reynolds on 0459 100 306.
PATH4 Group has a variety of vacancies across Freight Forwarding, Customs and Logistics. Click this link to view www.path4group.com/jobs
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